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Troubleshooting Retargeting Lists in ADXL: Tips for Managing Your Customer List Audiences
Troubleshooting Retargeting Lists in ADXL: Tips for Managing Your Customer List Audiences

Troubleshoot ADXL's customer list audiences with expert tips

Amy Josephine avatar
Written by Amy Josephine
Updated over a week ago

When managing your retargeting lists in ADXL, you may encounter issues that prevent successful list upload and synchronization. In this article, we will provide tips and guidelines for troubleshooting retargeting lists in ADXL marketing.

Types of Retargeting List Status:

  1. Successfully Synchronized

  2. In Queue

  3. Failed

Actions to Take When List Upload Failed:

  • Check List Format: If you uploaded the list manually, ensure that it is in the correct format and that all fields in your CSV file have the correct value. If you uploaded a hash data list, make sure that the hash format used is accurate.

  • Re-Attach List: Remove the list and try to re-attach it again to the campaign to make sure if the issue was a connectivity issue.

  • Pre-Purchased List: If the list is a pre-purchased list from a DXL audience inventory, try to remove and re-attach the list to the campaign. If unsuccessful, contact ADXL customer service.

Centralizing Retargeting List Management:. Using the ADXL Centralized Retargeting List Management will reduce the risk of issues as it ensures that your list is synchronized across multiple platforms.

When you add a new retargeting list to your campaign, make sure to check the status to ensure that it is successfully synchronized before you activate the campaign.

Troubleshooting retargeting lists in ADXL marketing may seem overwhelming at first, but with these tips and guidelines, you can quickly diagnose and resolve any issues that arise, ensuring your campaigns run smoothly and effectively.

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